1. How did Datacard Group’s previous business processes affect operations and decision making?

2. What management, organization, and technology factors contributed to Datacard Group’s problems with its business processes?

3. Diagram Datacard Group’s old and redesigned business process for pricing.

4. Describe the role of technology in Datacard Group’s business process changes.

5. How did Datacard Group’s redesigned business processes change the way the company worked? What was their business impact? Explain.