Abusive customers appear to be a frequent occurrence. Abuse from customers can take a variety of forms, including verbal abuse, threat of violence, sexual harassment, and physical attack. Such abuse can affect work performance and be a cause for turnover. Identify a family member or friend who works in retail and ask them for examples of customer abuse that she or he has observed or experienced. Does the person think that customer abuse is a problem in their industry? Why or why not? Does the person’s company have any policies or take any action regarding customer abuse? Based on the information you gather, do you think customer abuse is a problem that management should address? What are your recommendations regarding customer abuse?