Three summer students are hired at a chili sauce bottling plant where they join teams with weak leadership, dysfunctional norms and dynamics. They become unmotivated and frustrated resulting finally in violent outbursts.

Using the OTEM in Exhibit 7.4, identify the (a) organizational, (b) team design, and (c) internal process influences that contributed to the dysfunctional behaviour that emerged between the seasonal and long-service employees.