How does customer contact make service quality difficult to manage?Give examples.
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How does customer contact make service quality difficult to manage?Give examples.
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Customer contact makes services quality difficult to manage by inducing variat...View the full answer
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Related Book For
Managing Supply Chain And Operations An Integrative Approach
ISBN: 9780134739830
2nd Edition
Authors: S. Thomas Foster, Scott E. Sampson, Cynthia Wallin, Scott W. Webb
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