A flowchart for a fast-food drive-through window is shown in Figure 6.2. Determine the important quality characteristics inherent in this process and suggest possible improvements using the Deming cycle.

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FIGURE 6.2 FLOWCHART FOR PROBLEM 1 Customers pull up to sign and decide what they want to order Bell rings inside Employee says, "May I help you?" Customer gives order Customer gives money Employee repeats order and gives total Employees process order Employee gives food and change Customer waits and drives through Customer and food reach window Customer pulls away Employee repeats total Cengage Learning