Prepare a pie chart showing the different quality cost categories and percentages for the Great Press Printing Company. See the data in the Excel workbook C03Data.xlsx. How might this information be used to help define a Six Sigma project?

 

Great Press Printing Company
					Cost	Quality Cost
Total $000's QUALITY COSTS						Category
External failure	$27,000			Customer complaint remakes	$27,000	Ext. Fail.
Internal failure	612,000			Printing plate revisions	28,000	Int. Fail.
Appraisal	592,000			Quality improvement projects	13,000	Prevent.
Prevention	69,000			Gauging	100,000	Appraisal
Total Quality Cost	$1,300,000			Other waste	38,000	Int. Fail.
				Correction of typographical errors	210,000	Int. Fail.
				Proofreading	450,000	Appraisal
	%'s QUALITY COSTS			Quality planning	56,000	Prevent.
				Press downtime	285,000	Int. Fail.
External failure	2.08			Bindery waste	51,000	Int. Fail.
Internal failure	47.08			Checking and inspection	42,000	Appraisal
Appraisal	45.54			Total cost	$1,300,000
Prevention	5.31
Total Quality Cost	100.00			Costs by Category
				Customer complaint remakes	$27,000	Ext. Fail.
				Printing plate revisions	28,000	Int. Fail.
				Other waste	38,000	Int. Fail.
				Correction of typographical errors	210,000	Int. Fail.
				Press downtime	285,000	Int. Fail.
				Bindery waste	51,000	Int. Fail.
				Gauging	100,000	Appraisal
				Proofreading	450,000	Appraisal
				Checking and inspection	42,000	Appraisal
				Quality improvement projects	13,000	Prevent.
				Quality planning	56,000	Prevent.