Select a product that you own (like a cell phone, tablet, laptop, auto, etc.), and a service
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Select a product that you own (like a cell phone, tablet, laptop, auto, etc.), and a service that you have used (like a hotel, restaurant, airline, Internet site, retail store, etc.) that are rated on the J.D. Power website, and indicate how they are rated and how this rating compares with your own experiences and perceptions about the product and service you selected.
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Related Book For
Operations and Supply Chain Management
ISBN: 978-1119444404
9th edition
Authors: Roberta S. Russell, Bernard W. Taylor
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