Busybee Fabricators are manufacturers of high-quality steel chests used for storing car repair tools. All chests are subjected to rigorous quality checks prior to dispatch. As a quality assurance professional, you have been tasked to examine the reasons for rejects and present your findings to the business process improvement team. Upon examining the reasons for rejections, each reject has been attached to a specific category as labeled below.

For 50 chests that had been rejected in the last quarter, the summary statement showed the following:

a. Prepare a tally sheet (or checklist) listing the various reasons for rejection.
b. Develop a Pareto chart to identify the more significant types of rejection.
c. Examine the causes of the most significant type of defect, using a cause-and-effect diagram.

Transcribed Image Text:

Wheels not attached to the chest Missing handles Ball-bearing slides not functioning properly Locking mechanism does not work Dents and scratches at the back of the chest A B C D E 17 9 9 9 6