CodeDeskInc matches programmers with freelance jobs. It has 30 employees who staff its online chat room. It

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CodeDeskInc matches programmers with freelance jobs. It has 30 employees who staff its online chat room. It receives, on average, 240 chat requests per hour, and the average chat session takes 5 minutes to complete (i.e., from start to finish). On average, how many chat sessions are active (i.e., started but not completed)?

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Operations Management

ISBN: 9781260547610

2nd International Edition

Authors: Gerard Cachon, Christian Terwiesch

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