Drivers who come to get their licences have their photograph taken by an automated machine that develops

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Drivers who come to get their licences have their photograph taken by an automated machine that develops the photo-graph onto the licence card and laminates the complete licence. The machine requires a constant time of 4.5 minutes to develop a completed licence. If drivers arrive at the machine at the mean rate of 11 per hour (Poisson distributed), determine the average length of the waiting line and the average waiting time.

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Operations Management Creating Value Along the Supply Chain

ISBN: 978-1118301173

1st Canadian Edition

Authors: Roberta S. Russell, Bernard W. Taylor, Ignacio Castillo, Navneet Vidyarthi

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