Erkuts television-repair service receives an average of four TV sets per eight-hour day to be repaired. The

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Erkut’s television-repair service receives an average of four TV sets per eight-hour day to be repaired. The service manager would like to be able to tell customers that they can expect their TV back in three days. What average repair time per set will the repair shop have to achieve to provide three-day service on the average? (Assume that the arrival rate is Poisson distributed and repair times are exponentially distributed).

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Operations Management Creating Value Along the Supply Chain

ISBN: 978-1118301173

1st Canadian Edition

Authors: Roberta S. Russell, Bernard W. Taylor, Ignacio Castillo, Navneet Vidyarthi

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