Smith, Schroeder, and Torn (SST) is a short-haul household furniture moving company. SST’s labor force, selected from the local community college football team, is temporary and part time. SST is concerned with recent complaints, as tabulated on the following tally sheet.

a. Draw a bar chart and a Pareto chart using OM Explorer to identify the most serious moving problems.
b. The manager of Smith, Schroeder, and Torn is attempting to understand the root causes of complaints. He has compiled the following list of issues that occurred during problem deliveries: truck broke down, ran out of packing boxes, multiple deliveries in one day caused truck to be late, no furniture pads, employee dropped several items, drive got lost on route to address, ramp into truck was bent, no packing tape, new employee doesn’t know how to pack, moving dolly has broken wheel, employee late to work Organize these causes into a cause-and-effect diagram.

Transcribed Image Text:

Complaint Tally Broken glass Delivered to wrong address Furniture rubbed together while HT HIT HIT H on truck Late delivery Late arrival for pickup Missing items Nicks and scratches from rough handling Soiled upholstery