The Printospeed Laser printer company was proud of its reputation for high-quality products and services. Because of
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The Printospeed Laser printer company was proud of its reputation for high-quality products and services. Because of this it was especially concerned with the problems that it was having with its customers returning defective toner cartridges. About 2000 of these were being returned every month. Its European service team suspected that not all the returns were actually the result of a faulty product, which is why the team decided to investigate the problem. Three major problems were identified. First, some users were not as familiar as they should have been with the correct method of loading the cartridge into the printer or in being able to solve their own minor printing problems. Second, some of the dealers were also unaware of how to sort out minor problems. Third, there was clearly some abuse of Hewlett-Packard's 'no-questions-asked' returns policy. Empty toner cartridges were being sent to unauthorized refilling companies which would sell the refilled cartridges at reduced prices. Some cartridges were being refilled up to five times and were understandably wearing out. Furthermore, the toner in the refilled cartridges was often not up to Printospeed's high-quality standards. (a) Draw a cause-effect diagram that includes both the possible causes mentioned and any other possible causes that you think worth investigating. (b) What is your opinion of the alleged abuse of the 'no-questions-asked' returns policy adopted by Printospeed?
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a CauseEffect Diagram Defective Toner Cartridges User Dealer Abuse of Returns Policy Inexperience La...View the full answer
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Rekha Singh
I, Rekha Singh enjoy a lot in teaching students . My aim is to clear the concepts of the concerned topic and to clear the doubts in simple and easy way . And If a student is feeling overloaded then I give them tips on how to better track their work . I divide the work over the week so that they feel less workload . I try my best to perform the ongoing session in the perfect way . I would like to engage the students in teaching session . If my student is engaged , actively participating and able to learn , then my session will be successful . If students are having doubts and problems then my main goal is to solve all the problems step by step by clearing the concepts beacuse I know , that they are struggling and they need help . I also pursued students to form the study group where they can discuss the problems . As we know that no one is perfect and if a student ask a question that I don't know complelty , then I will tell them to give me a moment to look into it and then I would research the question and try my best to solve it . I give my students examples to practice and let my students and get as much practice as they can in each session . If time allows I engage myself in one on one help and in this way they will get individual attention for specific questions . As you that every learner has different needs and it is impossible for the teacher to meet the needs of all their students so in this type of situation , I allow students to ask any question they are having . I also recommend reference book and notes based on the topic . I also listen them making sure , keeping eye contact with them , encouraging them to ask the doubts .I know how important it for my students to feel supported . One of the way I support my students is through constant feedback . I also appreciate them . Another important thing is that I like to encourage my students to be creative and logical in their thinking and to not be afraid to share with me . I pursued them to generate ideas on their own . Sometimes a great way to build a relationship with your students is by sharing a common interest but it is not preferable to discuss personal matters such as your kids or relationship status . In online turion excellent communication skills are more important and I find the instant messenger and other such type of tools is great for resolving a problem . Now I will discuss about the interest of the students . It is not unusual for students to lose interest in a tutoring session , maybe they had a long day or they don't want to be in the session . So my main aim is to engage them tactfully . I like to start my session by connecting with my students , I ask them about their day . I also make sure that I ask them a lot of questions so that they are an active participant throughout the session . I can also use fun example in the session for a moment to get their attention . It is great to use the whiteboard to draw out different examples in face to face tutoring session . Many of my students are visual learners so I think visual elements can make a session more engaging . As you know that tutoring is not always easy and sometimes I find myself in stressful situation . To manage such types of pressure like difficulty in getting the students attention . One strategy I have find to try to reconnect with the students . Another way to handle stress is to take care of myself by getting enough sleepy and adapting balanced and nutritionious diet . Tutoring is conducted on and one to one basis , meaning that you get know your pupils very well . In order to create a productive working environment , I also try to build a relationship with my students discussing shared interests and there extra curricular activities . Another crucial skill is to devise lessons that are accessible for all my students and I have already discussed previously that in online teaching one has to use computers in an engaging fashion to stimulate learning . Teaching on computer , you will also have to use link to videos , images and audio files online in order to compliment your lessons . Let's not forget tutoring over a camera is difficult . It places a huge amount of emphasis on your words , as students are not able to see all of gestures you might make to help you explain what you are teaching . I have to be therefore very confident at using teacher talk using my language carefully in interacting with individual . I feel I should be at the peek of my subject knowledge and have to prepare a lot of resources like question papers or examples . I used this modelling in the classroom frequently in order to provide students with a glimpse of what they are working towards so such materials are very valuable . I mostly engaged in order to help struggling students and it requires a lot of experience targeting specific problem areas in order to help students to improve and progress . Sometimes I had to research areas of my subject where I'm not so confident in order to teach.
