Visit a branch of a retail bank and consider the following questions: (a) What categories of service
Question:
Visit a branch of a retail bank and consider the following questions:
(a) What categories of service does the bank seem to offer?
(b) To what extent does the bank design separate processes for each of its types of service?
(c) What are the different process design objectives for each category of service?
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Step by Step Answer:
a Categories of Service Account Services This includes services related to checking and savings accounts such as account opening deposits withdrawals ...View the full answer
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Related Book For 
Operations Management
ISBN: 9780273708476
5th Edition
Authors: Nigel Slack, Stuart Chambers, Robert Johnston
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