Jean, a knowledgeable person from another department, has asked you to perform a routine staff function to her specifications. You decide to:

a. Perform the task to her specification without questioning her.

b. Tell her that you will do it the usual way.

c. Explain what you will do and why.

d. Show your willingness to help; offer alternative ways to do it.

To determine your preferred communication style, select the one alternative that most closely describes what you would do in each of the 12 situations below.
Do not be concerned with trying to pick the correct answer; select the alternative that best describes what you would actually do. Circle the letter

a, b,

c, or d.