1. How would you describe Tony Hsieh’s approach to leadership?
2. What type(s) of followers would work well with Tony Hsieh? What type(s) of followers would not work well with Hsieh?
3. Does the high level of employee empowerment and freedom put the company at risk more than it benefits the company? Explain the reasoning behind your answer.
4. Discuss the advantages and disadvantages associated with the way in which Zapponians utilize communications.
5. How does Tony Hsieh’s leadership influence group dynamics at Zappos?
6. Do you think that engaging in activities outside of worklike goofing off with followersis a useful way to promote teamwork?
7. At the end of the case the question is posed regarding whether calculated risks, unusually transparent communications, unique ways of promoting teamwork and group cohesion, extraordinary degrees of employee freedom and empowerment, and an unorthodox leader are causes for concern or for celebration. What is your position  a cause for concern or a cause for celebration? Explain your answer.