1. Identify up to three issues from this chapter that you found significant.

2. Relate these to the competencies in the employability matrix.

3. Decide what actions you need to take to maintain and/or develop those competencies under each of the four headings of the employability matrix.

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Personal qualities self-management work ethic/results orientation appetite for learning interpersonal skills creativity and innovation Leadership qualities leadership people management leading and managing change project management general management skills Employability Other attributes political awareness understand cross-cultural issues how organizations work critical thinking decision making Practical skills commercial acumen customer service skills communication skills problem solving skills teamworking skills