Baristas are trained in Star Skills: maintain and enhance each others self-esteem, listen and acknowledge, and ask
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Baristas are trained in Star Skills: maintain and enhance each other’s self-esteem, listen and acknowledge, and ask questions. This is to support a Starbucks guiding principle to provide a great work environment and treat each other with respect and dignity. This works to sell millions of cups of coffee. Why wouldn’t any profit-oriented manager want to operate on the same principles and skills?
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