Choose an organization with which you are familiar, and interview some employees who work there. Ask each interviewee how their co-workers would react, if they 

1. Were seen being rude or indifferent to a customer. 

2. Criticized a co-worker who was not performing satisfactorily. 

3. Performed their work at a level noticeably higher than that of their co-workers. 

4. Approached management offering a solution to a problem they had identified. 

5. Expressed concern to management about the wellbeing of their fellow workers. 

6. Expressed concern about the poor quality of the organization’s product or service. 

7. Actively developed their skill and knowledge about the organization’s operations and products. Finally, ask if there are things that any employee should do or not do, if they wanted to get on well with their co-workers in the organization. Use the information obtained from your interviewees to determine 

(a) on which topics there appear to be group norms 

(b) which norms are pivotal and which are peripheral 

(c) what effects these norms have on the behaviour of the individuals, the operation of the group and the performance of the department.