Is emotional labour as great a problem as some of the literature suggests? What defensive mechanisms can
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Is emotional labour as great a problem as some of the literature suggests? What defensive mechanisms can employees use to cope with the emotional labour demands of their jobs?
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Emotional labor refers to the management of emotions and expression to fulfill the emotional requirements of a job ...View the full answer
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Related Book For
Organizational Behavior
ISBN: 978-0273774815
8th Edition
Authors: Andrzej A. Huczynski, David A. Buchanan
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