1. Comment on the change process at Dandy Toys. What advice would you give the president about how to improve the change process? What are some of the things that might be changed at Dandy Toys as part of the change process?

2. Why wasn’t the innovation process more successful at Dandy Toys, and what can be done to improve it?

3. Consider the relevance of organizational learning for change and innovation at Dandy Toys. What should the company do to improve learning? Will this help to create change and improve innovation?