A large customer call center for a multinational retailer has been in operation for several months, but
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A large customer call center for a multinational retailer has been in operation for several months, but has continually failed to meet both customers’ and senior management’s expectations. Your team has been called in to develop a dashboard to help monitor and improve the operations of the call center. What KPIs would you track? Sketch a sample dashboard for this application.
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ANSWER The key performance indicators KPIs that I would track for this cal...View the full answer
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Related Book For
Principles of Information Systems
ISBN: 978-1305971776
13th edition
Authors: Ralph Stair, George Reynolds
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