Discuss the factors that a consumer service organization should take into account when deciding on the level
Question:
Discuss the factors that a consumer service organization should take into account when deciding on the
level of service quality to provide. Would the factors be different in a business-to-business context?
Fantastic news! We've Found the answer you've been seeking!
Step by Step Answer:
Answer rating: 100% (QA)
There are several factors that a consumer service organization should consider when determining the level of service quality to provide These factors ...View the full answer
Answered By
Akash Goel
I am in the teaching field since 2008 when i was enrolled myself in chartered accountants course
Since then i have an experience of teaching of class XI, XII, BCOM, MCOM, MBA, CA CPT.
5.00+
1+ Reviews
10+ Question Solved
Related Book For
Question Posted:
Students also viewed these Business questions
-
Planning is one of the most important management functions in any business. A front office managers first step in planning should involve determine the departments goals. Planning also includes...
-
Googles ease of use and superior search results have propelled the search engine to its num- ber one status, ousting the early dominance of competitors such as WebCrawler and Infos- eek. Even later...
-
1. How strong are the competitive forces confronting J. Crew in the market for specialty retail? Do a [Michael Porter] five-forces analysis to support your answer. (see chapter 3 in the textfor...
-
(CMA, adapted) Roletter Company makes and sells artistic frames for pictures of weddings, graduations, and other special events. Bob Anderson, the controller, is responsible for preparing Roletters...
-
The loading acting on a square plate is represented by a parabolic pressure distribution. Determine the magnitude of the resultant force and the coordinates (xc, yc) of the point where the line of...
-
Use Equation 6 to find dy/dx. cos(xy) = 1 + sin y
-
On February 11, 2009, plaintiff Levista, Inc. (plaintiff) filed against defendant Ranbaxy Pharmaceuticals, Inc. (defendant), pursuant to this Courts diversity jurisdiction under 28 U.S.C. 1332(a),...
-
The following data were obtained from a study of the times required to conduct a consumer test panel study: Costs are given in thousands of dollars, time in weeks. (a) Find the all-normal schedule...
-
Simplify the expression to a form in which 2 is raised to a single integer power. (25)32-7 2-6
-
What happens when a companys customers want access to its services 24 hours a day, and they want immediate availability, not a promise of availability tomorrow or sometime in the future? One...
-
Critically assess the role of expectations in defining and measuring service quality.
-
Perfect price discrimination eliminates __________ of the customers consumer surplus. a) all b) most c) some d) none
-
The author collected sample data by randomly selecting 20 different pages from a printed version of the Merriam-Webster Dictionary and then counting the number of defined words on each of those...
-
Researchers from the National Institutes of Health want to determine the current rates of smoking among adult males and adult females. They conduct a survey of 500 adults of each gender. Indicate...
-
In a recent Gallup poll, pollsters randomly selected adults and asked them whether they smoke. Among the adults who responded to the survey question, 21% said that they did smoke. Is that value of...
-
In the California Daily 4 lottery, four digits between 0 and 9 inclusive are randomly selected each day. We normally expect that each of the ten different digits will occur about 1/10 of the time,...
-
Researchers at the National Cancer Institute studied meat consumption and its relationship to mortality. Approximately one-half million people were surveyed, and they were then followed for a period...
-
The income statement of Anne Droid Inc. reported the following condensed information. Anne Droid Inc. Income Statement For the Year Ended December 31, 2014 Sales revenue ........$551,000 Operating...
-
Suppose the government bond described in problem 1 above is held for five years and then the savings institution acquiring the bond decides to sell it at a price of $940. Can you figure out the...
-
Direct marketings strength is its focus on customers. Explain how this market focus influences the development of direct marketing strategy.
-
Why are packaged (supermarket) goods companies less likely than businesstobusiness suppliers to use direct marketing?
-
Give two differences and two similarities between direct marketing objectives and general marketing objectives.
-
Given rhe following for GFD Inc: Stock price = $40/share # of shares = 10,000,000 Market value debt = $500,000,000 cash and cash equivalents = $60,000,000 Find the: 1. market capitalization of the...
-
Information ABC Corp, has been in business since 2004. It currently offers a pension plan that provides a pension to its employees equal to 2% of the employees ending salary for every year worked....
-
You are advising Loch Lochy Liquors Limited (LLL), manufacturer of a premium Scotch whisky selling under the brand name "Highland Princess". You have been summoned to a meeting of LLL's management...
Study smarter with the SolutionInn App