The perishability of services and variability of customer demand call for flexible working practices by front-line employees

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The perishability of services and variability of customer demand call for flexible working practices by

front-line employees in the services sector. Identify methods of improving employee flexibility and

critically evaluate their effects on customer satisfaction.

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Principles Of Services Marketing

ISBN: 9780077152345

7th Edition

Authors: Adrian Palmer

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Question Posted: Jan 27, 2024 10:07 PM

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The perishability of services and variability of customer demand call for flexible working practices by front-line employees

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Improving employee flexibility in the services sector involves various strategies that can adapt to changing customer demands They include 1 Crosstrai...View the full answer

Principles Of Services Marketing

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