1. Write an essay thoroughly analyzing the problems involved in this in-person encounter between the CSR and the customer.

2. Analyze and explain what the CSR did wrong and what they should have done. Use the

CSR skills list to address the situation.

3. Discuss what you would do if you were the CSR’s supervisor to ensure that this situation

Did not happen again

Answer rating: 100% (QA)

1 The communication between the customer and the customer services although looks straight forward the two individuals lacks the straight forwardness ... View the full answer