Determine the financial impact of front desk agents NOT effectively managing the billing and guest folio process in a hotel. Provide 2 detailed examples of mismanagement of billing and guest folio process, and its impact on hotel finances.

The front desk is considered the heart of hotel operations. Generally, all hotel guests have some form of contact with the front desk whether they are booking a room, checking in/out, calling on the phone, registering complaints, and/or requesting information. An effective and efficiently operated front desk is very important to the financial success of a hotel.

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