Go to a restaurant and answer the following questions. 1. Did you receive a friendly greeting when

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Question:

Go to a restaurant and answer the following questions.

1. Did you receive a friendly greeting when you entered the restaurant? How long did you wait to be seated?

2. Was the restaurant…? Extremely Busy ___ Moderately Busy ___ Slow ___

3. Were employees neatly dressed? Well groomed? Uniformed?

4. Was the staff friendly? Helpful? Knowledgeable?

5. What did you order? Appetizers, food, drink (s), and desserts.

6. If you were you offered a side item, what were the choices?

7. How long did it take for you to receive your order?

8. Please describe the food quality.

9. Was the dining area clean?

10. Was music playing in the restaurant during your visit? If so, what type of music? Volume level?

11. Was the TV turned on? If so, what program/station?

12. [PARAGRAPH]Please describe the overall atmosphere in the dining area.

13. Was the soft drink station/bar area well-maintained? Fully functional? [If applicable]

14. Was your table cleared promptly upon completion of your meal? OR Condition of the trash receptacles? [Depending on nature of the restaurant]

15. Was the restroom well-maintained?

16. Were employees attentive to all customers?

17. Comments about the staff.

18. Upon exiting the restaurant, were you thanked and asked to return?

19. Please list and describe any other positive or negative observations.

20. Using a 5-point scale where “1” means “not at all satisfied” and “5” means “very satisfied,” please rate your overall satisfaction or dissatisfaction with your restaurant visit.

21. Why did you rate the restaurant as you did?

22. How much was your total bill? Tip included.

23. Using a 5-point scale where “1” means “not at all satisfied” and “5” means “very satisfied,” please rate your overall level of perceived value with your visit, especially given the price.

24. Why did you rate the degree of perceived value as you did?

25. Would you recommend the restaurant to others? Why or why not?

26. What suggestions, if any, do you have to improve the overall experience?