In addition to technical quality characteristics, customers have other needs and expectations throughout the life cycle of
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In addition to technical quality characteristics, customers have other needs and expectations throughout the life cycle of product purchase and use.
Discuss these needs and expectations with respect to the dimensions of product quality as appropriate.
Related Book For
Personal Financial Planning
ISBN: 978-1111971632
13th edition
Authors: Lawrence J. Gitman, Michael D. Joehnk, Randy Billingsley
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