In answer to the challenges Nelnet faces in servicing a growing volume of student loans, the company chose to deploy a knowledge management system called OpenText Process Suite. Go online and investigate the features and capabilities of this suite of software products. What functions does Open Text provide that can augment and assist customer relationship management (CRM) systems? Find and briefly summarize a customer success story of an organization that integrated Open Text with its CRM system.

Answer rating: 100% (QA)

CRM is a concept for handling a companys relations with clients and potential clients A CRM system assists business remain connects to their clients align activities and enhance profitability Bull C 2003 When individuals discuss about CRM they are talking about a CRM system a ... View the full answer