Natalie slowly walks down the hall after leaving Mr. Harnswell’s office, feeling rather downcast. He just won’t listen to anyone, she thinks. As she walks, Jim Murante, the shop foreman, comes up beside her. So,  he says, did you really think that he would listen to you? I’ve been here more than 25 years. The only way he listens is if he is shown something that worked after it has already been done. Let’s see what we can plan together.

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To determine whether or not his process is statistically in control contr... View the full answer