Wayfair has a robust customer service operation, taking numerous calls every day. We decided to run a

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Wayfair has a robust customer service operation, taking numerous calls every day. We decided to run a test on our website where we removed the 1-800 customer service number for half of our website visitors.

1. Why would we run a test like this?

2. How might we measure/evaluate whether or not this experience is something we roll out to all our customers?

Related Book For answer-question

Stats Data and Models

ISBN: 978-0321986498

4th edition

Authors: Richard D. De Veaux, Paul D. Velleman, David E. Bock

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Posted Date: Jun 14, 2019 09:45 AM

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Wayfair has a robust customer service operation, taking numerous calls every day. We decided to run a

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Expert Answer:

1 Reasons to run a test like this The customer care number was removed to see if the customers were ... View the full answer

Stats Data and Models

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