Write a brief note on the case study of R R Communication and also fulfill the following

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Write a brief note on the case study of R R Communication and also fulfill the following reuqirements:

1. List the RR Communications single customer service center advantages.

2. Devise an implementation strategy that would guarantee the support of the Divisional Presidents for Shared Customer Service Center

3. Is it possible to achieve an enterprise vision with a decentralized IT function?

4. What business and IT problems can be caused by lack of common information and enterprise IM strategy?

5. What governance mechanism needs to be put in place to ensure common customer data and a share customer service center? What metrics might be useful?

Related Book For answer-question

Introductory Statistics

ISBN: 9780470904107

8th Edition

Authors: Prem S. Mann

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Posted Date: May 25, 2018 07:54 AM

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Write a brief note on the case study of R R Communication and also fulfill the following

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Expert Answer:

Organizations in reality are in nuance and complex position to select centralization or decentralization of IT Nowadays technology develops into various lines of business and domains RR communications ... View the full answer

Introductory Statistics

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