1) 2) CUSTOMER: I can't log in to my account! I've been trying for the past hour...
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CUSTOMER: I can't log in to my account! I've been trying for the past hour and the same error message pops up! I need to submit this before 5 PM so I don't get charged any late fees. What should you say? "Do you usually get errors when you try to pay? Some people just have bad luck." "What error are you getting? That will help me determine if the problem is actually with the system." "Waiting until the last minute makes errors much more stressful. I'm sure we can fix this for you." "I'm sorry our system is making it hard for you to manage your account. What error message are you seeing?" "Setting up automatic payments helps prevent this problem. You might want to consider that for the future." CUSTOMER: I can't log in to my account! I've been trying for the past hour and the same error message pops up! I need to submit this before 5 PM so I don't get charged any late fees. What should you say? "Do you usually get errors when you try to pay? Some people just have bad luck." "What error are you getting? That will help me determine if the problem is actually with the system." "Waiting until the last minute makes errors much more stressful. I'm sure we can fix this for you." "I'm sorry our system is making it hard for you to manage your account. What error message are you seeing?" "Setting up automatic payments helps prevent this problem. You might want to consider that for the future."
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Related Book For
Excellence in Business Communication
ISBN: 978-0136103769
9th edition
Authors: John V. Thill, Courtland L. Bovee
Posted Date:
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