1 After delivering bad news it is a common practice to offer an apology. TRUE FALSE 2...
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1 | After delivering bad news it is a common practice to offer an apology. | |||||
TRUE | ||||||
FALSE | ||||||
2 | When writing the positive close segment of your bad news message, end the message in such a way as to not invite further correspondence. | |||||
TRUE | ||||||
FALSE | ||||||
3 | The indirect approach frames the bad news so that it can be properly understood, and its negative impact minimized. | |||||
TRUE | ||||||
FALSE | ||||||
4 | Despite the fact that a negative message will not be happily received the news itself should be clear and concise. | |||||
TRUE | ||||||
FALSE | ||||||
5 | The main job of a buffer is to create doubt as to whether good or bad news will follow. | |||||
TRUE | ||||||
FALSE | ||||||
6 | It is always a good idea to proof read your message before sending. | |||||
TRUE | ||||||
FALSE | ||||||
7 | Negative news is not easy to deliver so the writer should make every attempt to get to the point as quickly as possible. | |||||
TRUE | ||||||
FALSE | ||||||
8 | An excellent way to protect yourself from liability issues, when writing bad news messages, is to simply include a disclaimer as part of your positive close. | |||||
TRUE | ||||||
FALSE | ||||||
9 | If you are at fault for any aspect of a bad news message, an apology (while not necessary) may be appropriate. | |||||
TRUE | ||||||
FALSE | ||||||
10 | A buffer may begin with a note of thanks. | |||||
TRUE | ||||||
FALSE |
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