1. Assessing Barriers to Communication. Recall a recent event or situation that made you angry (e.g.,...

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1. Assessing Barriers to Communication. Recall a recent event or situation that made you angry (e.g., a parking ticket, a missed transit connec- tion, or a ruling or school/government policy with which you strongly disagreed). Write two messages, each seeking restitution or settlement of the problem. In the first message, vent your grievance and sense of frustration according to what you felt in the heat of the moment. Allow several hours to elapse before you write your second message. Compare the messages on the basis of tone, content, and coherence. Discuss how emotional barriers affect the communica- tion process. 3 1. Assessing Barriers to Communication. Recall a recent event or situation that made you angry (e.g., a parking ticket, a missed transit connec- tion, or a ruling or school/government policy with which you strongly disagreed). Write two messages, each seeking restitution or settlement of the problem. In the first message, vent your grievance and sense of frustration according to what you felt in the heat of the moment. Allow several hours to elapse before you write your second message. Compare the messages on the basis of tone, content, and coherence. Discuss how emotional barriers affect the communica- tion process. 3

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First Message Written in the heat of the moment Subject Unfair Parking Ticket Incompetence and Frustration Dear SirMadam I am writing to express my extreme anger and frustration regarding the parking ... View the full answer