1. Choose a chronic (ongoing) problem in your workplace(Macdonalds). It might pertain to a department, team, or the entire organization (i.e., turnover, low morale, customer retention problems, increasing rates of stress, anxiety, mental health issues, other). These are the symptoms you see. 

2. Based on all the readings, theories, and concepts learned in the course, identify the underlying causes (related to leadership topics) or factors contributing to the problem. For example, you might identify a problem as low employee engagement and increasing turnover. Some of the factors might include: a. A culture of fear driven by authoritarian senior leaders that leads to silence; employees don't share perspectives with leaders b. Unclear vision, goals, and strategic direction c. The CEO has an inward mindset (i.e., self-absorbed); sees employees as objects that are replaceable. Senior leaders are very difficult to access for conversations or feedback/input. d. Supervisors are burned out, unmotivated, and just tell employees what to do (without involving them in decisions). e. Other? 

3. Using the theories and concepts (i.e., motivation, ethics/courage, communication, etc.) learned in the course, act as a consultant to your senior leaders and write a list of recommendations to address the factors (Q2) contributing to the problem (Q1).

 

Answer rating: 100% (QA)

Chronic Problem High turnover rates among frontline staff at McDonalds Symptoms Constant recruitment and training of new employees Decreased team mora... View the full answer