1. Describe a Sport Manager's responsibilities (5 pt) 2. Define the five management skills (10 pt) 3. Describe the five components of an organizations internal environment (15 pt) 4. Explain the two primary principles of total quality management (TQM) (6 pt) 5. State the difference between domestic, international, and multinational businesses (6 pt) 6. List the six steps in decision making (12 pt) 7. Explain how creativity and innovation differ (4 pt) 8. Explain how strategic and operational plans differ (5 pt) 9. Describe the four corporate-level grand strategies (12 pt) 10. Explain how flat organizations and tall organizations differ (4 pt) 11. Explain the four levels of authority (12 pt) 12. Describe the three components of an organizational culture 9 pt)