1. Describe the service using Gronroos Service Quality Model. Explain the service using P-C-P Attribute model...

 

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1. Describe the service using Gronroos Service Quality Model. Explain the service using P-C-P Attribute model of Service Quality. For the identified service, list at least one typical question that customers would have on each of the 10 Dimensions of Service Quality. Analyse the service using Gap Model of Service Quality and identify the gaps in the service. What are your recommendations to overcome the 2. 3. 4. gaps? 5. What are the trends in service quality that your organization can adopt to sustain and grow the business? 1. Describe the service using Gronroos Service Quality Model. Explain the service using P-C-P Attribute model of Service Quality. For the identified service, list at least one typical question that customers would have on each of the 10 Dimensions of Service Quality. Analyse the service using Gap Model of Service Quality and identify the gaps in the service. What are your recommendations to overcome the 2. 3. 4. gaps? 5. What are the trends in service quality that your organization can adopt to sustain and grow the business?

Answer rating: 100% (QA)

1 Gronroos Service Quality Model Gronroos model focuses on the relationship between the customer and the service provider It consists of two dimensions technical quality and functional quality Technic... View the full answer