1. Discuss: Is it okay to get angry at work? What about crying? Would this be the same for someone in a service job where cheerfulness is expected by a customer (e.g. a waiter/waitress)? What about other jobs or organizations that could be considered very emotionally charged (describe what you would think is a job or organization that is very emotionally charged).

2. Provide an EI appraisal for someone you know (yourself, boss, coworker, family member - you may or may not mention the person by name, but make sure it is a true person). Describe the five EI components mentioned by Goleman. How do you think this person developed this skill? What do you think are the likely consequences? How does this differ from general intelligence (IQ)?

3. Describe yourself in terms of personality and values. Include at least (a) one of the big five personality traits, (b) one of the MBTI traits, (c) one value, and (d) one other personal characteristic discussed in the chapter).

4. How do you think the personal attributes you described above affect your work persona Describe your (a) your person-job or person-organization fit, (b) your vocation or "calling," and well as (c) the way you relate to someone at work (your boss or a coworker).

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Is it okay to get angry at work What about crying Would this be the same for someone in a service job where cheerfulness is expected by a customer eg a waiterwaitress What about other jobs or organiza... View the full answer