1. Explain the follow-up process on past due patient accounts. Review forms 13.9, Collection Activity Summary, 13.10, Returned Checks letter Template, and 13.11 Returned Check Tickler. Use these forms as a guide for explaining the process. How to reinforce & changes to improve?

2. Explain what writing off bad debt means for a medical practice. Include the difference between sending the account to a collections agency and writing off small balances (see Policy 13.22, Small Balances).

3. Review Policy 13.25, Deceased Patient Collection Process. Explain the intent of the policy and what agree and/or disagree with about the policy. What would do to make this process better and more compassionate for the surviving family members?

Answer rating: 100% (QA)

1 Followup Process on Past Due Patient Accounts The followup process on past due patient accounts is essential to ensure the timely collection of outstanding balances The forms provided Collection Act... View the full answer