(1) Identify and explain three key services marketing concepts that are related to the case, and (2)...
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(1) Identify and explain three key services marketing concepts that are related to the case, and (2) Explain how these concepts could be used by After pay to improve the customer experience
https://www.smh.com.au/business/banking-and-finance/buy-now-pay-later-will-afterpay-s-shareholders-foot-the-bill-20201022-p567k6.html
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1 Relationship Marketing Relationship marketing emphasizes building longterm relationships with customers by focusing on customer satisfaction loyalty ... View the full answer
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