1. Identify and summarise at least four communication responsibilities expected of leaders.

2. List five characteristics of effective communication that can used by managers when communicating with their staff or customers.

3. Discuss four (4) styles of leadership and the impact each of the identified styles on organisational culture.

4. Discuss three strategies that a leader can use for building trust and confidence with colleagues.

5. Discuss three characteristics of an ethical leader.

6. Outline five ways to develop new work skills

7. Outline two ways to more effectively manage time at work.

8. Discuss the concept of personal development planning.

9. Outline at least five crucial components of a personal development plan.

10. Explain the purpose of quantitative research and identify at least three ways of sourcing quantitative data.

11. Explain the purpose of qualitative research and identify at least three ways of sourcing qualitative data.

12. Explain primary data and list three ways in which primary data can be collected.

13. Explain secondary data and list three sources of secondary data.

14. Explain emotional intelligence and the importance of this characteristic at work.

15. Explain three strategies that can be used to build emotional intelligence.

16. Explain how a manager with high emotional intelligence can assist in achieving business objectives. Provide an example to illustrate your answer.

17. Explain two ways of using emotional intelligence to build effective workplace relationships.

18. Outline key information that should be included in an organisation's communication protocol for communicating internally, as well as externally.

19. Describe the process of PESTEL analysis of an organisation's external environment.

20. Describe the differences between organisational transformation and organisational development.

21. Explain the key phases of a change management process.

22. Describe five components of a change management plan.

23. Explain three ways that organisational design can help a company to be responsive to changes in customer behaviour or market conditions