1) Juliet is working hard on her students' evaluations. She used to struggle with the writing process, but she came up with a technique that really works for her. She begins to write down whatever comes to mind without stopping to criticize it or wonder how meaningful or appropriate it is. She needs to review and delete some of the content, but this process always allows her to generate a lot of usable content. Which of the following describes Juliet's technique?

A) layoffs

B) writer's block

C) perfectionist syndrome

D) thinking out loud

E) free writing

2) What is a feature of conversational language that is appropriate for written business communication?

a) short sentences

B) negative wording

C) use of jargon

D) long words

E) passive voice

3) Which of the following statements about the purpose of communication is true?

A) Purpose statements are too specific and don't help you think strategically about the best content to use.

B) The purpose and result are the same.

C) Thinking about the desired outcome often helps communicators refine the purpose of their communication.

D) The purpose of a communication is always persuasive.

E) Commercial messages that are purely informational do not need a purpose.

4) Using concrete wording means ________.

A) avoid words that express broad concepts that can be interpreted in multiple ways

B) use familiar words

C) hit a positive tone

D) use short sentences

E) express an idea in as few words as possible

5) What is the definition of a primary audience?

A) only those who receive persuasive communication

B) only those who receive a piece of spoken communication

C) any person affected by a communication

D) any person who receives any communication

E) those to whom a communication is directed

6) In communication, how is direct organization different from indirect organization?

A) An indirect organization must adapt to a primary audience.

B. A direct organization works best for written forms of communication.

C. A direct organization is more suitable for delivering positive information.

D. An indirect organization usually ends with a call to action.

E. A direct organization begins a discussion with supporting data.

7) A valued client approaches you to take on a new project. Unfortunately, your plate is full and you can't commit to your project right now. You enjoy working with this client and want to maintain this relationship and maintain their business. If the purpose of your message is to inform the client that you cannot commit to the new project at this time, which of the following clearly states a desirable outcome for your message?

A. The client will postpone the project so I can do it another time.

B. The client will understand that I am too busy at the moment.

C. The client will ask me if I am serious about not being able to do it.

D. The client will notice that my schedule is full.

E. The client will understand that I have too many open projects.

Answer rating: 100% (QA)

E free writing Explanation Juliets technique of writing down whatever comes to mind without stopping to criticize it or wonder about its meaningfulnes... View the full answer