1. Research revealed that management information system helps organizations become more competitive. As the manager of XYZ FBO, how would you use information systems to enhance performance and minimize operational losses in your FBO? In addition, what initial steps would you consider for creating efficient business information systems in your FBO?

2. The flight line and front desk are operational activities extremely important in establishing the desired image of the business and contributing to the efficient flow of business activities. With the advancement in technology, how would flight line and front desk operations be affected?