1. Whats the Case Background & Current situation. What are the Persons of interest in the Case...
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Question:
- 1. What’s the Case Background & Current situation. What are the Persons of interest in the Case Who is the decision-maker in this case? (i.e. who are you supposed to be taking the role of?)
- 2. What are the Key organizational objectives relevant to the case.
- 3. What is the Statement of key issues brought forward in this case? Kindly Classify issues into immediate and strategic focusing on Customer relationship management problems Kindly Classify issues into Urgent/Important quadrants focusing on Customer relationship management problems. What’s the Cause & Effect of the problem you stated?
- 4. Related to Customer relationship management Theory What are the Strengths and Weaknesses in this case What are the Constraints & Opportunities in this case Kindly List the criteria chosen in the case And Explain why you have chosen Relate to Customer relationship management kindly List 3 alternatives and there pro and cons Kindly choose one of the alternatives as your recommendation. And Provide criteria reasoning for your selection.
- 5. Explain why other alternatives were not selected Explain how CRM theory helped you to come to this recommendation What is the Implementation Plan Who? What? When? Where? How? And Timeline for all actions to be taken Summarizes major issues/problems Summarizes recommendations
- 6. Explains how your solution addressed the challenge and strengthens this company.
Related Book For
Microeconomics An Intuitive Approach with Calculus
ISBN: 978-0538453257
1st edition
Authors: Thomas Nechyba
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