1. Which CRM process according to you is most critical? Explain why. 2. Discuss the role of...

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1. Which CRM process according to you is most critical? Explain why.

2. Discuss the role of CRM in e-Business and e-commerce.

3. Discuss the critical components and architecture of CRM systems.

4. Discuss the differences between hosted and installed CRM systems.

5. How is CRM life cycle different from ERP life cycle? Compare and contrast.

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Mathematics for Physical Chemistry

ISBN: 978-0124158092

4th Edition

Authors: Robert G. Mortimer

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Posted Date: Apr 02, 2024 01:00 AM

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1. Which CRM process according to you is most critical? Explain why. 2. Discuss the role of...

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Expert Answer:

1 The CRM process that I consider most critical is customer retention While customer acquisition is important for business growth retaining existing customers is essential for longterm success Retenti... View the full answer

Mathematics for Physical Chemistry

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