1. Why does video conferencing have high information richness?

2. What are emotional disconnects and why do they matter in business communication?

3. List the stages in Tuckman's model of group development including the phase added later in his work. Briefly describe the nature of each stage. Use a group you have been a part of to demonstrate your response.

4. Describe five of the ten work team roles and include whether they are task, social, or boundary-spanning roles.

5. Your boss has just asked you to lead a task force for a new project. You will be responsible for conducting all team meetings, and keeping your group on track. What advice should your boss provide in making your meetings as effective as possible?

6. Think about some common problems affecting teams. Discuss an issue you've experienced in a team or group, and the strategies used to overcome it. Were the measures successful? How was team functioning affected?