1. You have been dispatched to 123 Anywhere St. for a neighbour dispute.The complainant is the homeowner, Amanda.

As you arrive, Matteo, the basement tenant, is waiting for you outside.Matteo tells you that he rented the basement apartment from an elderly lady about a year ago.He chose this location because it is close to his work and to school.At 22 years of age, Matteo has a busy schedule and some days he finds it difficult to juggle work and school. All his classes are during the day which means he has to work in the evenings.When he gets home all he wants to do is relax.When not studying, Matteo uses TV and music as a distraction from the daily stresses of school and work.

Last weekend was the first time Matteo had been home in months.He decided to have four of his friends over.They ordered in some pizza and wings, drank a few beers and ended up watching the UFC event until 1am.He told you that the next morning, "the old lady lost her mind", and started threating him by saying she would call the police.

Matteo tells you that he signed a 2-year lease back in September 2019 with an option to renew.Given the convenient location of this place, he does not want to move.

You make your way to the front porch to speak to the landlord, Amanda. She states that for the past 7 years, she has been using the rental income from the basement to supplement her pension because her pension is not enough to live off of.Amanda states that Matteo keeps strange hours and whenever he starts his car, the house shakes because the car is so loud.Amanda claims that the second Matteo gets home he starts playing loud music or blaring the TV, not to mention he always slams doors.She also tells you that ever since Matteo moved in, the front lawn has been littered with Tim Horton cups and cigarette butts.What has also been a nuisance is that Matteo has caused the fire alarm to go off at least three times because he had burned something on the stove.

Amanda tells you that the other night Matteo had a bunch of rowdy people over and they didn't leave until 3am.What really upset Amanda is that there was a smell coming from the basement that she believed was drugs. The next day she found four cases of empty beer bottles stacked next to the side door of the house.This was the final straw and she called the police.

Amanda tells you that the reason she has not tried to evict Matteo is because he has never missed a rent payment and is paying top dollar for a living space that needs to be renovated.Amanda also tells you that she has gone through the eviction process a few years ago with a bad tenant and the entire process was a complete nightmare.Amanda is hopeful that you can resolve the conflict she is having with her tenant.

Based on the scenario below, answer the following questions:

1. List two interests that Amanda and Matteo have in common, and 1 interest that is opposing
2. List and explain one issue for the Structural and Data drivers
3. Based on the drivers of conflict that are below the line, explain whether you believe this conflict can be resolved

2.

1. Thinking shortcuts 2. Assigning meaning based on experience and prior learning 3. Default way of thinking 4. Dimensions of a message 5. Dimension used to communicate thoughts and ideas 6. Dimension used to communicate feelings, attitudes or predispositions 7. Because listening is a complex function, it is negatively impacted by 8. Based on Hall's Zones of Space, the most appropriate zone for police officers to engage with people is in the 9. The psychophysiological response to acute stress can include 10. According to the Conflict Circle, the practitioner should focus their attention on the drivers A. Personal Zone B. Above the Line C. Chronic Stress D. Fight-or-Flight Response E. Initimate Zone F. Thinking and Feeling G.Active Listening Skills H. Social zone I. Acute stress J. Emotional K. Proxemics L. below the line M. Emotional and Logical N. tunnel vision O. Time P. Logical R. Intuition S. Heuristics T. Public Zone X. Perception

Answer rating: 100% (QA)

Based on the scenario provided here are the answers to the questions 1 Interests Common Interests Both Amanda and Matteo have an interest in maintaini... View the full answer