1-How might the troubles with the tourism company be explained by Hofstede's dimensions of culture??Make sure to look at both Japanese and American cultures

2-Did either Yushiko or Mark ever accommodate? How? With what effect?

3-Relate AUM's seven predictors of anxiety and uncertainty to the case.? Which predictors seem to be the greatest contributors to the problem at Granovetter Church? How might Gudykunst advise both Mark and Yushiko so they can engage in more mindful communication?

4-To what extent did Mark and Yushiko recognize each other's face needs during the conflict? What conflict strategies did they use? Were the strategies consistent with the predictions of face negotiation theory?

5-What ethical challenges arise when interacting with members of another culture, such as in the case study? Which theory or theories might help mitigate these challenges?

6-Do any of the theories emerge as better than the others? Why do you believe this to be the case? What situations might surface that would make a different theory or theories better at explaining the situation?

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CASE STUDY 6: THE TROUBLE WITH TOURISTS Historic Philadelphia is a booming travel des- tination. Among the many sites tourists visit while in one of the nation's oldest cities is the Granovetter Church, a partially restored build- ing nearly 300 years old, noted for being a secret meeting place of the early founders of the United States. In 2017 alone, nearly 1.5 million people visited the political and religious landmark, with an estimated one in five hailing from a foreign country. The sheer number of visitors, as well as the number of tourists who spoke languages other than English, combined to create signifi- cant challenges for the volunteers who provide guidance and interpretation to visitors. Unlike the nearby Independence National Park, which is run by the National Park Service, the Granovet- ter Church is still a congregation of the Presby- terian Church of the United States of America. All touring is done in coordination with a group of volunteers, who are managed by an oversight committee of the Philadelphia Presbytery. During a general meeting of volunteers, it became apparent the volunteers were having increasing trouble with meeting the needs of international visitors, particularly with Japanese visitors to the park. Volunteers had difficulty with explaining the general concerns and rules for behavior in what was, in essence, a place of worship. Further conversation among the volun- teers implied that aggressive tour leaders were often the root of the problem. Such was the case with many tour leaders from an organization called Marzu Tours. Marzu Tours frequently burst into the church with bullhorn in hand, talking in Japa- nese while an English-speaking interpretive presentation was in progress. The group would push and shove to remain together throughout the presentation, interrupting, and interfering with existing tour groups. Moreover, the Marzu Tour leaders would wander through the build- ing on their own, often requiring a volunteer to (Continued) CASE STUDY 6: THE TROUBLE WITH TOURISTS Historic Philadelphia is a booming travel des- tination. Among the many sites tourists visit while in one of the nation's oldest cities is the Granovetter Church, a partially restored build- ing nearly 300 years old, noted for being a secret meeting place of the early founders of the United States. In 2017 alone, nearly 1.5 million people visited the political and religious landmark, with an estimated one in five hailing from a foreign country. The sheer number of visitors, as well as the number of tourists who spoke languages other than English, combined to create signifi- cant challenges for the volunteers who provide guidance and interpretation to visitors. Unlike the nearby Independence National Park, which is run by the National Park Service, the Granovet- ter Church is still a congregation of the Presby- terian Church of the United States of America. All touring is done in coordination with a group of volunteers, who are managed by an oversight committee of the Philadelphia Presbytery. During a general meeting of volunteers, it became apparent the volunteers were having increasing trouble with meeting the needs of international visitors, particularly with Japanese visitors to the park. Volunteers had difficulty with explaining the general concerns and rules for behavior in what was, in essence, a place of worship. Further conversation among the volun- teers implied that aggressive tour leaders were often the root of the problem. Such was the case with many tour leaders from an organization called Marzu Tours. Marzu Tours frequently burst into the church with bullhorn in hand, talking in Japa- nese while an English-speaking interpretive presentation was in progress. The group would push and shove to remain together throughout the presentation, interrupting, and interfering with existing tour groups. Moreover, the Marzu Tour leaders would wander through the build- ing on their own, often requiring a volunteer to (Continued)

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