1.what is rapport and how it help to improve understanding and demonstrate respect in the workplace?

2. List anf briefly explain three characteristics that help to demonstrate restpect.

3.How does body language help when communicating with others? List three examples of body language that  demonstrates interest in what a person is saying.

4.Hoe can community services and health workers communicate service information verbally to others so that it is clear and easy to understand?

5.List three ways workers can explain client rights and responsibilities to their clients.

6.How can workers check that clients understand the information they have been given?